FAQs Ready to help You

How can I get in contact?

You can always reach us by email at: info@lucella.nl We usually respond within 24 hours.

How do I cancel an order?

If you wish to cancel your order, please contact us as soon as possible. We can cancel your order if it hasn't been shipped yet. Once your order has been dispatched, we are unable to cancel it.

How can I follow my order?

To track your order, please use the tracking number provided in your confirmation email. Simply fill in our Track & Trace page and enter your number to see the status of your shipment.

When will my order be shipped?

Once you place your order, we'll ship it out the same day that you ordered it. You can expect your order to arrive within 7 to 15 business days. We will keep you up to date by e-mail.

Founded in 2022, Lucella celebrates elegance and versatility for every woman. From chic essentials to standout pieces, Lucella defines modern sophistication with effortless style.